Exchanges and Refunds

HOW TO MAKE AN EXCHANGE

If the purchase made does not meet your expectations, you have the option of making a return (if it’s not personalized).

We will give you all the conditions and different options available so you can return your items.

CONDITIONS TO COMPLETE A RETURN

• The return must be handled within the established period:Online purchase: you have 30 days from the shipment date of your order.
• The items need to be in their original condition and with all their labels.
• You must make the return in the same market/region where you made the purchase.

RETURN AT A DROP OFF POINT

You can return your items by leaving your package at a delivery point.

The cost per return request will be subtracted from your refund.

You can request the return via the Whatsapp number listed on our website or by contacting us via email.

Once you have requested the return, we will email you the instructions to make the delivery and the number of labels to match the number of packages you are going to send.

Follow the instructions and take the return to the location of the shipping company you indicated to us that you want to use.

Please note that personalized items, including those featuring a child’s name or custom details, cannot be returned or refunded.

Remember: you must drop off the items you wish to return before the return period ends.

RETURN REFUND

Once we have handled the return of your items, we will continue with the refund. You will receive the refund via the same payment method you used for the purchase.

Once the return has been completed we will send you a confirmation email.

Keep in mind that once the return has been made, you will receive the amount within a maximum period of 14 days, depending on your bank.